Customer Service Center

Ordering Publications

After browsing our publications you may place an order using the following guidelines.

For North American Orders, please use any of these methods:

     -Online:Click here
     -Phone: Call 1.800.506.4450
     -Fax: Send your order to 703.790.1371
     -Mail: Management Concepts, 8230 Leesburg Pike, Vienna, VA 22182

Payment should accompany orders.  We accept:

     -Checks: (made payable to Management Concepts)
     -Major credit cards: (VISA, MasterCard, American Express)
     -Purchase orders

For book orders outside of North America, contact NBN International:

     -E-mail:orders@nbninternational.com
     -Phone:(country code 44) 01752-20231
     -Fax:(country code 44) 01752 20233
     -Mail:  NBN International 
               Attn: Customer Services 
               10 Estover Road 
               Plymouth PL6 7PY UK

For All Orders

  • When completing the order form or submitting an order, please add the name of the recipient, or an “attention” line, as well as the company or agency.
  • Please provide both a shipping and billing address.
  • Orders may not be delivered to P.O. Boxes. Please include a street address with a P.O. Box address.
  • The product code (it is an alpha-numerical code that precedes the price in the description of each product) must be entered on the order form or cited for each product ordered.

Sales Tax

Tax exempt organizations do not need to add sales tax. All others must add applicable sales tax for orders going to: California, Colorado, Florida, Georgia, Pennsylvania, Tennessee, Texas, Vermont, Virginia, and Washington DC.

Shipping and Handling

Add shipping and handling on the total order before sales tax per the following:

 Order Amount  Add S&H
 $1-$25.99  $5
 $26-$50.99  $7
 $51-$75.99  $9
 $76-$100.99  $11
 $101-$150.99  $14
 $151-$200  $16
 All orders over $200  $20

Returns Policy

Books in resalable condition (scratches, damaged covers, or dog-eared pages do not qualify as resalable condition) may be returned within 30 days of purchase for a full refund. All returns should be sent to:

Management Concepts
Attn:Publications Dept.
8230 Leesburg Pike
Vienna, VA 22182

All subscriptions may be cancelled at anytime with the remainder of the term refunded. (For example, if six months of a 12 month subscription were fulfilled at the time of cancellation, the refund would be for the remaining six months.)  Looseleaf binders for subscription products do not have to be returned upon cancellation.

Site Licenses

For information and prices on site licenses call 703.790.9595 ext. 4170.

Academic Review Copies

Academic review copies are available for many of the book titles. When requesting a copy to review as a possible text for a course, send the request noting the course name, number of students, and academic address to:

Management Concepts
Attn:C. Fine
8230 Leesburg Pike
Vienna, VA 22182

Or call 703.790.9595 ext. 4170.

For your convenience, we now have an online form that can be submitted for Academic Review requests.  


NOTE: All prices are subject to change without notice.