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CAREER PROGRESSION

ESSENTIAL SKILLS

LEADING SELF/TEAMS

GS-4 to GS-7

Individual Contributors

Aspiring Leaders

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Leading Self/Teams

Individual contributors and aspiring leaders are often required to lead without formal authority to increase personal effectiveness and performance. It’s also never too early to start planning a career path and be preparing for a management and or leadership role.

LEADING TEAMS

GS-7 to GS-11

Project Manager

Project Leads

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Leading Teams

Individual contributors leading teams or projects will experience a new set of challenges. Learning how to effectively work as a team and mastering influencing and negotiation techniques are essential when coordinating assignments without direct supervision responsibilities.

LEADING PEOPLE/OTHERS

GS-11 to GS-13

First-Line People Management and Supervisors

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Leading People/Others

Transitioning from individual contributors to manager or supervisor demand different levels of performance, where building relationships and resolving conflict successfully become essential to get work done through others. Learning to delegate and embracing team diversity are also key to increase team results.

LEADING MANAGERS

GS-13 to GS-14

Managers of Managers

Managers of Programs

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Leading Managers

Sr. managers and leaders overseeing multiple teams need to excel at handling complexity and navigating stakeholders. They have to think strategically, tolerate risk taking and drive change in the organization.

LEADING THE FUNCTION

GS-14 to GS-15

Leaders of Departments/Function

Branch Chiefs

Executives and Senior Leaders

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Leading the Function

Executives and well-experienced leaders serve as the compass for the organization, setting the vision and direction. They are also responsible for shaping the culture and need to display strong executive persona. Leaders at this level need to be always thinking outwardly and build long-term strategic plans for the longevity and health of the organization.

LEADING THE ORGANIZATION

GS-15 - SESers

Sr. Executives and SESers

Leaders of Organizations/Agencies

Executive/Leads the Institution

“Strategic”

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Leading the Organization

Executives and well-experienced leaders serve as the compass for the organization, setting the vision and direction. They are also responsible for shaping the culture and need to display strong executive persona. Leaders at this level need to be always thinking outwardly and build long-term strategic plans for the longevity and health of the organization.

  • Customer Service (ECQ 3)
  • Interpersonal Skills (Fundamental)
  • Oral and Written Communication (Fundamental)
  • Problem Solving (ECQ3)
  • Public Service Motivation (Fundamental)
  • Resilience/Flexibility (ECQ1)
  • Team Building (ECQ2)
  • Decisiveness (ECQ3)
  • Negotiation (ECQ 5)
  • Influencing (ECQ5)
  • Accountability (ECQ3)
  • Conflict Management (ECQ2)
  • Developing Others (ECQ2)
  • Human Capital Management (ECQ4)
  • Leveraging Diversity (ECQ2)
  • Creativity and Innovation (ECQ1)
  • Financial Management (ECQ4)
  • Political Savvy (ECQ5)
  • Strategic Thinking (ECQ1)
  • Partnering (ECQ5)
  • Entrepreneurship (ECQ3)
  • Vision (ECQ1)
  • External Awareness (ECQ1)
  • Entrepreneurship (ECQ3)
  • Vision (ECQ1)
  • External Awareness (ECQ1)

CORE

Leadership Skills and Techniques for Non-Managers

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4000 - Leadership and Management Skills for Non-Managers (3-days)

No matter their role, successful leaders use communication, emotional intelligence, and accountability to achieve work and further the interests of the organization. Learn the qualities and behaviors of effective leaders, including the ability to collaborate, exert influence, and adapt to changing circumstances.

https://www.managementconcepts.com/course/id/4000

Leadership Skills and Techniques for Non-Managers

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4000 - Leadership and Management Skills for Non-Managers (3-days)

No matter their role, successful leaders use communication, emotional intelligence, and accountability to achieve work and further the interests of the organization. Learn the qualities and behaviors of effective leaders, including the ability to collaborate, exert influence, and adapt to changing circumstances.

https://www.managementconcepts.com/course/id/4000

Leadership Skills and Techniques

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4001 – Leadership Skills and Techniques (3 days)

Skills like engaging, motivating, coaching, and enhancing performance are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you will learn about and assess your own leadership style. Through exercises and discussions, you will gain the skills and techniques to identify and address conflict areas before they escalate.

https://www.managementconcepts.com/course/id/4001

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Professional Government Supervisor Program

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4710 – Professional Government Supervisor Program (Private Group Training)

Examining and discussing real-world examples and participating in experiential exercises, you will gain the skills and foundational concepts to be successful and fully enable those you manage to perform to their highest potential. With a library of 30 half-day, facilitator-led modules, you can choose the topics that address your organization’s needs. The number of half-day modules / topics selected, determines the number of training days to be scheduled.

https://www.managementconcepts.com/Organizations-and-Teams/Solutions/The-Professional-Government-Supervisor-Program

OR

Frontline Federal Leader Impact

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4400 – Frontline Federal Leader Impact (Online, asynchronous)

This highly interactive virtual experience that focuses on the needs of first-level managers and supervisors in the Federal government. It will help you develop a basic understanding of competencies necessary for success, and a common leadership language among peers

The course is organized around six key competencies that are essential for all frontline managers and supervisors to master: Self-Awareness, Learning Agility, Communication, Political Savvy, Influencing Outcomes and Motivating Others.

https://www.managementconcepts.com/course/id/4400

The Effective Federal Leader

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4401 – The Effective Federal Leader (17.5 hours)

The Effective Federal Leader is a personalized, instructor -led, online experience that addresses the skills that are critical for success today. You’ll learn how to lead virtual teams, techniques to increase resiliency, a comprehensive understanding of your strengths and development opportunities as a leader, and skills for solving complex challenges. You’ll be guided through this interactive experience by top faculty, working closely with them and in small groups of your peers throughout the course.

https://www.managementconcepts.com/course/id/4401

OR

Federal Leadership Development Program (Coming Soon)

Leading Strategically in the Federal Government

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4402 – Leading Strategically in the Federal Government (36-hours)

A 4.5 days live online program delivered by Management Concepts in partnership with CCL. Leading Strategically in the Federal Government is designed for participants to improve their strategic leadership skills to achieve goals, drive performance, and align short-term action with long-term direction. The Live Online program provides leaders with skills to handle complexity, bridge boundaries and shape organization culture to be successful at this level.

Link: https://www.managementconcepts.com/course/id/4402

Leadership at the Peak

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4403 – Leadership at the Peak (5-days)

For the senior-most leaders, Management Concepts has partnered with The Center for Creative Leadership (CCL®) to offer the acclaimed Leadership at the Peak program.

Top leaders play an enormous role in the success of organizations. They need to excel in new ways. The challenges of leadership at the top, particularly in the federal space, are far-reaching, complex and essential to get right. This program is a once-in-a-career opportunity to maximize personal leadership power to accelerate organizational commitment, alignment and results

https://www.managementconcepts.com/course/id/4403

FOCUS AREAS/SPECIALIZED SKILLS

Courses beyond the Core training provide you with the specialty skills needed for your specific work environment or to address a specific gap. Take as many or as few as you need.

Business Writing (Fundamental)

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4317 - Business Writing (2-days)

To demonstrate professionalism and even influence, you must write clearly, effectively, and with your intended audience in mind. You will learn to craft various types of business correspondence, to use prewriting and editing techniques to improve your communications, and to convey messages with accuracy, correctness, and impact.

https://www.managementconcepts.com/course/id/4317

Briefing and Presentation Skills (Fundamental)

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4318 - Briefing and Presentation Skills (3-days)

For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure that you’re communicating clearly and confidently? Learn to create and organize content, to write compelling introductions, and ultimately to anticipate audience needs.

https://www.managementconcepts.com/course/id/4318

Critical Thinking for Problem Solving (ECQ3)

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4060 - Critical Thinking for Problem Solving (3-days)

When workplace problems arise, an organization needs to think critically and develop solutions. Explore the nuances of critical thinking to challenge your own thinking, frame problems, and formulate plans. Starting with an opening exercise that stretches your creative thinking and finishing with an actionable plan, you’ll discover new problem-solving methods to apply to your workplace situations.

https://www.managementconcepts.com/course/id/4060

Customer Service Skills and Techniques (ECQ3)

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4374 - Customer Service Skills and Techniques (2-days)

Customer service is as much about knowing yourself as it is the customer. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

https://www.managementconcepts.com/course/id/4374

Public Service Mindset (Fundamental)

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4380 – Fostering a Public Service Mindset (1-day)

Working in the public sector can be a rewarding experience, but it is not without challenges. Successful public servants align personal motivators and values to the broader agency mission. Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good.

https://www.managementconcepts.com/course/id/4380

Fostering a Diverse and Inclusive Workplace (ECQ2)

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4098 –Fostering a Diverse and Inclusive Workplace (2-days)

Diverse and inclusive workplaces are more innovative, efficient, productive, and successful. You will engage in self-reflection and discussions to better understand how diversity and inclusion affect the workplace, determine strategies for contributing to an inclusive work culture that leverages different dimensions of diversity, and identify ways to create inclusive work relationships.

https://www.managementconcepts.com/course/id/4098

Interpersonal Skills: Building Effective Relationships (Fundamental)

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4367 - Interpersonal Skills: Building Effective Relationships (3-days)

Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication style and how it differs from others, and learn to use that understanding to communicate effectively—verbally and nonverbally.

https://www.managementconcepts.com/course/id/4367

Influencing Skills (ECQ5)

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4363 - Influencing Skills (2-days)

Influence is a powerful tool, and in this course you will learn how to overcome obstacles, discover strategies to help build effective relationships, and ultimately expand your personal impact within your organization through engaging and dynamic activities. Explore how to assess situations, practice new skills using a variety of influencing behaviors, and learn to build networks. You will return to the workplace with the tools and techniques to broaden your influence and be seen as a leader.

https://www.managementconcepts.com/course/id/4363

Negotiation Skills (ECQ5)

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4365 – Negotiation Skills (2-days)

Tactful and effective negotiation leads to positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative solutions and recover stalled negotiations. You will apply negotiation skills and tactics to a variety of challenging situations that mirror real workplace scenarios.

https://www.managementconcepts.com/course/id/4365

Persuasive Speaking (ECQ3)

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4340 - Persuasive Speaking (2-days)

In this experiential course, you will be introduced to persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you will apply best practices and gain experience with delivery techniques for effective persuasion—ultimately expanding your personal impact.

https://www.managementconcepts.com/course/id/4340

Communicating Strategically (Fundamental)

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4320 - Communicating Strategically (2-days)

Communicating strategically involves intentional communication that strengthens professional relationships and builds a productive working environment. Learn to communicate intentionally and strategically in daily interactions to align your goals to outcomes and tailor messages to various audiences to maximize impact.

https://www.managementconcepts.com/course/id/4320

Decision Making (ECQ3)

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4645 - Decision Making (1-day)

Leaders are tasked with making more decisions more quickly, while still considering the impact on their employees, teams, and organizations. Effective leaders apply critical thinking skills holistically to make countless decisions each day. You will explore a decision-making framework tied to strategic thinking, learn to evaluate decision options that support organizational success, and use real-world scenarios to apply decision-making best practices.

https://www.managementconcepts.com/course/id/4645

Critical Thinking for Problem Solving (ECQ3)

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4060 - Critical Thinking for Problem Solving (2-days)

When workplace problems arise, an organization needs to think critically and develop solutions. Explore the nuances of critical thinking to challenge your own thinking, frame problems, and formulate plans. Starting with an opening exercise that stretches your creative thinking and finishing with an actionable plan, you’ll discover new problem-solving methods to apply to your workplace situations.

https://www.managementconcepts.com/course/id/4060

Effective Teams (ECQ2)

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4717 - Effective Teams (1-day)

Functioning together as a high-performing team requires intentional teamwork. You will develop your competency in team-building, interpersonal skills, building and sustaining trust, effective use of influence, and collaboration in this experiential and interactive two-day course. You will gain a practical understanding of how to evaluate and sustain your effectiveness on teams and the specific actions you can take to help move your team toward higher performance.

https://www.managementconcepts.com/course/id/4717

Fostering a Diverse and Inclusive Workplace (ECQ2)

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4098 –Fostering a Diverse and Inclusive Workplace (2-days)

Diverse and inclusive workplaces are more innovative, efficient, productive, and successful. You will engage in self-reflection and discussions to better understand how diversity and inclusion affect the workplace, determine strategies for contributing to an inclusive work culture that leverages different dimensions of diversity, and identify ways to create inclusive work relationships.

https://www.managementconcepts.com/course/id/4098

Supervising Employee Performance (ECQ2)

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4713 - Supervising Employee Performance (3-days)

Supervisors play a challenging and pivotal role in organizations — not only do they manage the day-to-day work of their team, but they also manage their team members’ performance and success. You will learn supervisory skills such as providing feedback, diagnosing performance issues, and coaching, and will have opportunities to practice these skills through role-play activities, self-assessments, and case studies.

https://www.managementconcepts.com/course/id/4713

Building and Sustaining Teams (ECQ2)

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4704 - Building and Sustaining Teams (3-days)

Teams are often defined by reporting relationships or project assignment. But truly working together requires intention, planning, and collaboration. To build and sustain team performance, you must be able to convert a group of people into a high-performing team. You will develop skills to build high-performing teams by discussing your previous experiences, engaging in self-reflection around your own preferences, and evaluating your current strategies.

https://www.managementconcepts.com/course/id/4704

HR Essentials for Government Supervisors (ECQ4)

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4708 - HR Essentials for Government Supervisors (2-days)

Effective supervisors need to be more than managers of people; they also need to have a full understanding of the policies, procedures, and accountabilities that apply to government supervisors. You will learn legal guidelines and best practices to effectively collaborate with HR representatives. You will learn key skills that include Federal budget responsibilities, acquiring talent, and the proper way to address employee relations and labor and management complaints.

https://www.managementconcepts.com/course/id/4708

Anytime Coaching (ECQ2)

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4700 - Anytime Coaching (3-days)

Coaching employees is one of the most challenging aspects of supervising. Helping them gain new insights and make effective decisions can empower them to improve competence and align their work with the organization’s mission. The Anytime Coaching model provides supervisors with approaches to finding “coachable” moments in everyday interactions.

https://www.managementconcepts.com/course/id/4700

Managing Virtual Teams (ECQ2)

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4730 – Managing Virtual Teams

Successfully leading a team that is geographically dispersed requires nuanced leadership and management skills. This course explores characteristics of effective virtual teams and provides a framework for building or revitalizing virtual teams that you can apply in your organization. Learn targeted techniques you can use to develop a virtual team and drive performance from its members.

https://www.managementconcepts.com/course/id/4730

Resolving Conflict (ECQ2)

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4364 - Resolving Conflict (2-days)

When well-managed, conflict can result in positive change and increased productivity. Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.

https://www.managementconcepts.com/course/id/4364

Diversity of Thought/Fostering a Diverse and Inclusive Workplace (ECQ2)

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4097 - Diversity of Thought/Fostering a Diverse and Inclusive Workplace (0.5-day)

In this course, participants will engage in self-reflection, discussions and targeted exercises to better understand how diversity and inclusion affect the workplace, determine strategies for contributing to an inclusive work culture that leverages different dimensions of diversity, and identify ways to promote an inclusive workplace environment as leaders and/or team managers.

https://www.managementconcepts.com/course/id/4097

Women in Leadership (ECQ2)

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4009 - Women in Leadership (2-days)

This course offers the opportunity for women to engage with other women, increase their support network, and further define their leadership style and mindset. Participants will learn more about the leaders they want to be and make commitments about behavioral changes they want to implement to move their own careers forward, advocating for themselves and for other women.

https://www.managementconcepts.com/course/id/4009

From Tactical to Strategic Thinking (ECQ1)

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4062 - From Tactical to Strategic Thinking (2-days)

Reactionary, short-term thinking limits an individual’s — and an organization’s — growth and success. You will identify characteristics of strategic thinkers and practice effective strategies and approaches using real-world, thought-provoking situations. You will learn to align individual and team goals to your organization’s mission and use a strategic framework to identify opportunities for growth.

https://www.managementconcepts.com/course/id/4062

Creativity and Innovation (ECQ1)

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4064 - Creativity and Innovation (2 days)

Don’t let your day-to-day responsibilities stifle you! In difficult projects, innovation can flourish when you generate ideas or gain support from stakeholders, balancing your tactical thinking and creative thinking. Not only will you practice a variety of techniques to access creative capacities, but you will also learn to develop persuasive cases to implement new ideas and get buy-in from stakeholders to act on those innovative ideas. You are encouraged to come to class with a problem, challenge, or goal that requires creative and innovative thinking.

https://www.managementconcepts.com/course/id/4064

Leading Organizational Change (ECQ1)

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4712- Leading Organizational Change (3 days)

Change is inevitable within organizations but driving change within your organization can be difficult. Transition and transformation open new opportunities to lead because how you respond to change affects your team and coworkers. Through practical tools and techniques, get ahead of the change and steward your colleagues toward the benefits that await on the other side.

https://www.managementconcepts.com/course/id/4712

Breakthrough Problem Solving (ECQ1)

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4063 - Breakthrough Problem Solving (3 days)

The status quo in an organization functions as the baseline upon which all employees operate. However, this does not mean alternate perspectives and solutions should not be considered. As an organization grows, so too must the status quo.

https://www.managementconcepts.com/course/id/4063

Emotionally Intelligent Leadership (ECQ5)

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4004 - Emotionally Intelligent Leadership (2 days)

Research suggests that leaders who are aware of both their own emotions and those of the people around them are more likely to succeed in today's challenging business environment. In this course, you will discover core skills of emotional intelligence. You will also learn how to assess and grow your own emotional intelligence and get hands-on practice applying these skills to a wide range of leadership challenges.

https://www.managementconcepts.com/course/id/4004

Engaging Leadership (ECQ5)

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4003 - Engaging Leadership (2 days)

One of the most important — and most difficult — things effective leaders do is engaging their team members. An effective leader promotes a workplace environment that supports adaptability, innovation, and growth. Through interactive discussions and exercises, you will learn to identify factors that generate engagement and disengagement and gain the tools to cultivate workplace relationships.

https://www.managementconcepts.com/course/id/4003

Women’s Leadership Experience (Coming Soon)

Financial Management suite of course offerings (ECQ4)

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Financial Management suite of course offerings

Streamlining processes; fighting waste, fraud, and abuse; and improving transparency: Federal financial managers are at the forefront of government modernization. We offer a robust set of training courses that cover nearly every aspect of this important discipline — all taught by highly-rated instructors with deep experience in the unique aspects of financial management in the Federal Government.

https://www.managementconcepts.com/Training/Training-Topics/Financial-Management

Women’s Leadership Experience (Coming Soon)

Executive Coaching

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Executive Coaching

Our coaching framework includes a consultative and customer-centric approach to meet the coaching and developmental needs of leaders and provide organizational impact. We provide coaching services to all leadership levels, including the Senior Executive Service, C-suite, GS 15/14, supervisors, managers, team leads, and high potential staff. Our cadre of more than 80 coaches has a variety of backgrounds, so whether you are federal, military, commercial, nonprofit, finance, manufacturing, healthcare, or law, they can relate to your experiences.

https://www.managementconcepts.com/Human-Capital-Advisory-Services/Other/Coaching-and-Mentoring

Executive Coaching

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Executive Coaching

Our coaching framework includes a consultative and customer-centric approach to meet the coaching and developmental needs of leaders and provide organizational impact. We provide coaching services to all leadership levels, including the Senior Executive Service, C-suite, GS 15/14, supervisors, managers, team leads, and high potential staff. Our cadre of more than 80 coaches has a variety of backgrounds, so whether you are federal, military, commercial, nonprofit, finance, manufacturing, healthcare, or law, they can relate to your experiences.

https://www.managementconcepts.com/Human-Capital-Advisory-Services/Other/Coaching-and-Mentoring