Core Courses

• None

Elective Courses

• Business Analysis and Requirements Management Master Track
• Project Management Master Track
• Agile in Government Master Track
• Program Management Certificate Program

Mandatory

Suggested

Applying Critical Thinking

• Becoming a Critical Thinker
• Overcoming Obstacles to Critical Thinking

Appraising Performance

• The Performance Cycle
• Elements of Performance Appraisals
• Module Capstone: Conducting a Performance Appraisal Meeting

Becoming a Supervisor

• Attributes of Effective Supervisors
• Elements of Supervision
• Module Capstone: Supervisor Self-Assessment

Building Effective Teams

• Characteristics of Effective Teams
• Promoting Team Growth

Building Emotional Intelligence

• Understanding Emotional Intelligence
• Self-Awareness and Management
• Leading Emotionally Intelligent Teams

Building Relationships Through Collaboration

• Building Relationships
• Expanding Your Network

Coaching

• The Role of Coaching
• Effective Coaching Practices
• Coaching Conversations

Cultivating Motivation and Engagement

• Assessing Motivation
• Fostering Employee Engagement

Delegating

• Delegation Overview
• How to Delegate

Delivering Effective Presentations

• Qualities of Effective Presentations
• Preparing for the Presentation

Developing Interpersonal Skills

• Interpersonal Skills Overview
• Effective Communication Practices

Diagnosing Performance Issues

• Common Performance Issues
• Elements of Performance Diagnosis
• Supervisory Responsibilities

Fostering a Public Service Mindset

• Introduction to the Public Service Mindset
• Maintaining Momentum for Public Service

Giving and Receiving Feedback

• Characteristics of Effective Feedback
• Providing and Receiving Feedback
• Module Capstone: Giving and Receiving Feedback

Improving Performance and Productivity

• Aligning Organizational Goals with Individual Performance
• Performance Planning Conversations
• Productivity and Time Management

Influencing

• Principles of Influencing
• Behavior and Influencing Techniques

Interviewing Techniques

• Preparing Interview Questions
• Conducting Effective Interviews

Making Effective Decisions

• Decision-Making Overview
• Decision-Making Framework

Managing Burnout

• Understanding and Diagnosing Burnout
• Strategies for Managing and Preventing Burnout

Managing Change

• Navigating Change
• Leading Others through Change

Managing Conflict

• Recognizing Conflict
• Conflict Management Approaches
• Conflict Resolution Process

Managing Customer Service

• Identifying Customer Needs
• Customer Service Skills and Techniques
• Handling Customer Service Challenges

Managing Projects

• Project Management Basics
• Scope, Schedule, and Cost

Mentoring

• Mentoring Roles and Responsibilities
• Building a Mentoring Relationship
• Mentoring Conversations

Negotiating

• Understanding Negotiation
• Planning for Negotiations

Preparing Effective Writing

• Planning for Business Writing
• Using Plain Language
• Developing an Effective Writing Voice

Promoting Creativity and Innovation

• Creativity and Innovation Overview
• Encouraging Creativity
• Supporting Innovation

Retaining Top Talent

• Fundamentals of Employee Retention
• Promoting a Culture of Retention

Running Effective Meetings

• Principles of Effective Meeting Planning
• Facilitating Meetings

Thinking Strategically

• Thinking Approaches
• Developing a Strategic Perspective

Working within the Federal Budget Process

• Federal Budget Overview
• The Federal Budget Process
• Budget Formulation and Execution in Detail
• Module Capstone: Supervisors and the Federal Budget Process

Writing Essentials

• Elements of Effective Writing
• Best Practices for Strong Sentences
• Structuring Effective Writing