Custom Supervisor Training Course for Federal Agencies

Overview

Gain the skills and foundational concepts to be successful and fully enable those you manage to perform to their highest potential through experiential exercises and discussing real-world examples. With a library of 34 half-day, facilitator-led modules, you can choose the topics that address your organization’s needs.

For more information, visit the official the Professional Government Supervisor Program website at https://www.managementconcepts.com/pgsp

Who Attends

This program is designed for new and aspiring leaders in the federal government. It meets OPM mandates for new and refresher supervisor training.

Course Level: Basic
CLP: 4 | CPE: 4
Duration: .5 Days Per Module

Course Details

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For Groups

Volume Discounts (5+ Seats) Private Group Training Icon

Private Group Training

Learning Objectives

Objectives are aligned with OPM competencies, and vary according to the customized selection of modules

Additional Features

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Course Activities

Course Topics

Applying Critical Thinking

Becoming a Critical Thinker
Overcoming Obstacles to Critical Thinking

Appraising Performance

The Performance Cycle
Elements of Performance Appraisals
Module Capstone: Conducting a Performance Appraisal Meeting

Becoming a Supervisor

Attributes of Effective Supervisors
Elements of Supervision
Module Capstone: Supervisor Self-Assessment

Building Effective Teams

Characteristics of Effective Teams
Promoting Team Growth

Building Emotional Intelligence

Understanding Emotional Intelligence
Self-Awareness and Management
Leading Emotionally Intelligent Teams

Building Relationships Through Collaboration

Building Relationships
Expanding Your Network

Coaching

The Role of Coaching
Effective Coaching Practices
Coaching Conversations

Cultivating Motivation and Engagement

Assessing Motivation
Fostering Employee Engagement

Delegating

Delegation Overview
How to Delegate

Delivering Effective Presentations

Qualities of Effective Presentations
Preparing for the Presentation

Developing Interpersonal Skills

Interpersonal Skills Overview
Effective Communication Practices

Diagnosing Performance Issues

Common Performance Issues
Elements of Performance Diagnosis
Supervisory Responsibilities

Fostering a Public Service Mindset

Introduction to the Public Service Mindset
Maintaining Momentum for Public Service

Giving and Receiving Feedback

Characteristics of Effective Feedback
Providing and Receiving Feedback
Module Capstone: Giving and Receiving Feedback

Improving Performance and Productivity

Aligning Organizational Goals with Individual Performance
Performance Planning Conversations
Productivity and Time Management

Influencing

Principles of Influencing
Behavior and Influencing Techniques

Interviewing Techniques

Preparing Interview Questions
Conducting Effective Interviews

Making Effective Decisions

Decision-Making Overview
Decision-Making Framework

Managing Burnout

Understanding and Diagnosing Burnout
Strategies for Managing and Preventing Burnout

Managing Change

Navigating Change
Leading Others through Change

Managing Conflict

Recognizing Conflict
Conflict Management Approaches
Conflict Resolution Process

Managing Customer Service

Identifying Customer Needs
Customer Service Skills and Techniques
Handling Customer Service Challenges

Managing Projects

Project Management Basics
Scope, Schedule, and Cost

Mentoring

Mentoring Roles and Responsibilities
Building a Mentoring Relationship
Mentoring Conversations

Negotiating

Understanding Negotiation
Planning for Negotiations

Preparing Effective Writing

Planning for Business Writing
Using Plain Language
Developing an Effective Writing Voice

Promoting Creativity and Innovation

Creativity and Innovation Overview
Encouraging Creativity
Supporting Innovation

Retaining Top Talent

Fundamentals of Employee Retention
Promoting a Culture of Retention

Running Effective Meetings

Principles of Effective Meeting Planning
Facilitating Meetings

Thinking Strategically

Thinking Approaches
Developing a Strategic Perspective

Working within the Federal Budget Process

Federal Budget Overview
The Federal Budget Process
Budget Formulation and Execution in Detail
Module Capstone: Supervisors and the Federal Budget Process

Writing Essentials

Elements of Effective Writing
Best Practices for Strong Sentences
Structuring Effective Writing

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The Professional Government Supervisor Program

Overview

Who Attends

For Groups

Learning Objectives

Additional Features

Credits

This course is part of the following Management Concepts Certificate Programs:

Core Courses

Elective Courses

Prerequisites:

Mandatory

Suggested

Course Activities

Course Topics