Core Courses

• Project Management Associate Track
• Business Analysis and Requirements Management Master Track

Elective Courses

• Agile in Government Master Track
• Project Management Master Track
• Program Management Certificate Program

Mandatory

Suggested

Facilitation Concepts

• The Need for Facilitation
• Typical Facilitated Events
• What Is Facilitation?
• Role and Responsibilities of a Facilitator
• The Facilitation Process
• Exercise: Assessing Your Individual Facilitation Skills
• Characteristics of Effective Facilitated Events

The Facilitation Process

• The 5-Step Facilitation Process
• Step 1: Preparing for the Event
• Step 2: Opening the Event
• Step 3: Conducting the Event
• Step 4: Closing the Event
• Step 5: Following Up on Action Items
• Exercise: Using the Facilitation Process

Creating Participation

• Barriers to Participation
• High-Participation Techniques
• Idea Generation Tools and Techniques
• Organizing Information with an Affinity Diagram
• Analysis Tools
• Process Improvement Tools
• Exercise: Creating Participation

Managing Decisions

• Making Effective Decisions
• Decision-Making Challenges
• Decision-Making Methods
• Decision-Making Techniques
• Exercise: Managing Decisions

Managing Behaviors

• Observe the Members
• The Value of Conflict
• Managing Behaviors
• Exercise: Managing Behaviors

Developing an Action Plan

• Typical Facilitated Events
• Effective Facilitation Requires Multiple Areas of Expertise
• Effective Facilitation Requires a Process
• Use Tools and Techniques to Create Participation
• Use Methods and Techniques to Manage Decision Making
• Use Techniques to Manage Non-Verbal and Verbal Behaviors