Gain a holistic view of your on-the-job performance through the 360-degree assessment process. This assessment combines feedback from a self-assessment, your supervisor, those who report to you, and select colleagues or team members to help you understand your strengths and identify areas for continued growth and leadership development. This workshop will address the assessment results and how to use the information to create a formal action plan to achieve individual development goals and will include a one-hour individual coaching session with the facilitator.

Survey established leadership practices to evolve your leadership strategy. In this course, you will learn advanced leadership skills and techniques to influence your organization's culture, lead others through strategic plans, and spark change with enhanced communication skills.

Learn how to best coach employees to help them gain new insights and make effective decisions that align their work with your organization’s mission. The Anytime Coaching model provides supervisors with approaches to finding coachable moments in everyday interactions. Guide your employees to solve workplace problems, build relationships, and overcome performance issues.

Challenge yourself to overcome common barriers and transform your thinking by engaging in problem solving designed to explore alternative perspectives and novel solutions. The concepts presented in Breakthrough Problem Solving are a logical follow-on to the skills learned in Critical Thinking for Problem Solving. Breakthrough Problem Solving provides an opportunity to harness those skills and put them into practice to reframe and overcome organizational issues.

Discover best practices, select appropriate visuals, and practice delivery techniques to ensure your next presentation is less intimidating, more effective, and well-received. Learn to create and organize content, write compelling introductions, and anticipate audience needs—all to ensure that you’re communicating your ideas clearly and confidently.

Discover techniques aimed at enhancing communication and streamlining processes to boost team performance. This course emphasizes effective intention-setting, strategic planning, and seamless collaboration. Through interactive discussions, self-reflection, and evaluation of current methods, you will learn to construct and maintain high-performing teams. Acquire the skills to think critically, problem-solve efficiently, and drive innovation while focusing on achieving team objectives.

Learn to convey professionalism and even influence by writing clearly, effectively, and with your intended audience in mind. You will learn to craft various types of business correspondence, to use prewriting and editing techniques to improve your communication and convey messages with accuracy, correctness, and impact. Through the use of real-life scenarios, examples, and exercises that relate directly to the knowledge needed back on the job, Business Writing provides the tools and skills necessary to refine and hone business writing skills.

Strengthen your ability to influence a workplace where data is effectively used to drive insights and inform strategic initiatives. This course equips supervisors and data champions with strategies to connect technical and non-technical teams, identify and apply data tools effectively, and foster a culture where data informs action. Additionally, you will explore techniques to address resistance, advocate for responsible data use, and implement practical initiatives that yield measurable improvements.

Learn to strategically tailor messages to different audiences in ways that strengthen professional relationships and promote workplace engagement. Maximize the impact of your communication through intention and planning to ensure messages are aligned with organizational and personal goals.

Learn how to employ critical thinking to solve problems, identify opportunities, and effectively manage change. Explore characteristics of critical thinkers and identify strategies for overcoming common thinking patterns. Use tools and strategies to apply to your current workplace situations.

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Explore a decision-making framework tied to strategic thinking, learn to evaluate decision options that support organizational success, and use real-world scenarios to apply decision-making best practices as you discover ways to apply critical thinking skills holistically and make high-quality decisions.

Leverage the insights on personality types discovered through the DiSC® assessment tool to improve workplace communication. In this workshop, you will gain valuable information about your personality profile and develop strategies to effectively communicate with others. With practice, you will be able to build lasting workplace relationships and maximize your impact within your organization.

Explore how emotional intelligence (EI) helps leaders navigate dynamic environments, inspire commitment and engagement, and foster collaboration. Through this 360-degree assessment-based workshop, you will recognize how emotions affect leadership style, then learn to manage those emotions, be aware of others’ needs, and manage relationships. You will also develop a personal action plan to enhance your skills and strengths.Note: This course requires pre-work. You are required to complete the 360-degree assessment assignments prior to class. You will need 4–6 weeks' lead time to collect workplace feedback and complete a self-assessment.

Discover the core skills of emotional intelligence to succeed in today’s challenging business environment. You will also learn how to assess and grow your own emotional intelligence and get hands-on practice applying these skills to a wide range of leadership challenges.

Learn to identify factors that generate engagement and disengagement and gain the tools to cultivate workplace relationships. Through interactive discussions and exercises, this course will help you engage your team members and promote a workplace environment that supports adaptability, innovation, and growth. In addition, you will practice conversations that sustain engagement during times of change and conflict.

Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good. This course will help you align personal motivators and values to the broader agency mission.

Develop the accountability, adaptability, and resilience (AAR) skills you need to perform your role effectively and meet organizational goals. While AAR may seem like innate traits, they can be learned through a methodical approach that allows you to practice self-awareness and proactivity. Through activities, discussions, and self-assessments, you’ll learn AAR best practices and optimize your leadership role in the workplace.

Discover how to identify characteristics of strategic thinkers and practice effective strategies and approaches using real-world, thought-provoking situations. You will learn to align individual and team goals to your organization’s mission and use a strategic framework to identify opportunities for growth.

Communicate clearly and effectively in workplace correspondence to demonstrate professionalism. The first step to communicating effectively is understanding the fundamentals of grammar. Learn the essential grammar rules, tools, and real-life examples that can be applied in the workplace. Through exercises and assessments, you will practice identifying and correcting common grammar mistakes, and emerge as a more credible writer.