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Course 4374 | Virtual | Classroom
Customer Service Skills and Techniques
Overview
Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.
Who Attends
This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.
Course Level: Basic
CLP: 16 | CPE: 16
Duration: 2 Days
Price: $ 1459.00 
Course prices shown here do not include a credit card surcharge. Payments by ACH, EFT, or check do not include the surcharge and are offered at a lower price. At checkout, you may choose a payment method that avoids the credit card surcharge.
Course Details
Volume Discounts (5+ Seats)
Private Group TrainingAvailable Dates
Guaranteed to Run are designated with a 
September 14 - September 15, 2026
Class ID: 264374007
Virtual
9 AM - 5 PM EST
October 8 - October 9, 2026
Class ID: 264374008
Virtual
9 AM - 5 PM EST
November 2 - November 3, 2026
Class ID: 264374009
Washington, DC
8 AM - 4 PM EST
December 7 - December 8, 2026
Class ID: 264374010
Virtual
9 AM - 5 PM EST
January 14 - January 15, 2027
Class ID: 274374001
Virtual
9 AM - 5 PM EST
March 1 - March 2, 2027
Class ID: 274374002
Virtual
9 AM - 5 PM EST
June 7 - June 8, 2027
Class ID: 274374003
Virtual
9 AM - 5 PM EST
August 9 - August 10, 2027
Class ID: 274374004
Washington, DC
8 AM - 4 PM EST
September 13 - September 14, 2027
Class ID: 274374005
Virtual
9 AM - 5 PM EST
November 1 - November 2, 2027
Class ID: 274374006
Washington, DC
8 AM - 4 PM EST
December 6 - December 7, 2027
Class ID: 274374007
Virtual
9 AM - 5 PM EST
Learning Objectives
- Evaluate the benefits of exceptional customer service and meeting customer expectations
- Achieve better customer relations through the stages of dialogue
- Determine strategies and techniques to manage customer service challenges
- Demonstrate the ability to develop strong customer relations by receiving and implementing customer feedback
Additional Features
100% Satisfaction Guarantee
100% Satisfaction Guarantee.
Producer Support
Need help during a virtual session? Our producers are here to ensure your learning experience runs smoothly.
Dedicated In-House Accessibility / Section 508 Compliance
Learn how we ensure accessible learning experiences for all participants in compliance with Section 508.
Student Resource Guides
Find helpful reference materials to support your learning during and after the course.
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