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Course 4922 | Virtual | Classroom
Exceptional Customer Service in Federal HR
Overview
Deliver exceptional customer service to support your federal HR customers! This course helps you anticipate customer needs, identify issues, and solve problems. Learn how to work with customers in the federal arena through root cause analysis, diagnosing and solving problems, and anticipating customer needs.
Who Attends
This course is designed for anyone seeking to expand their customer service skills in federal HR, such as HR generalists, HR specialists, and HR business partners/consultants.
Course Level: Basic
CLP: 16 | CPE: 16
Duration: 2 Days
Price: $ 1299.00 
Course prices shown here do not include a credit card surcharge. Payments by ACH, EFT, or check do not include the surcharge and are offered at a lower price. At checkout, you may choose a payment method that avoids the credit card surcharge.
Course Details
Volume Discounts (5+ Seats)
Private Group TrainingAvailable Dates
Guaranteed to Run are designated with a 
October 22 - October 23, 2026
Class ID: 264922007
Virtual
9 AM - 5 PM EST
December 7 - December 8, 2026
Class ID: 264922008
Virtual
9 AM - 5 PM EST
January 25 - January 26, 2027
Class ID: 274922001
Virtual
9 AM - 5 PM EST
April 12 - April 13, 2027
Class ID: 274922002
Virtual
9 AM - 5 PM EST
June 7 - June 8, 2027
Class ID: 274922003
Virtual
9 AM - 5 PM EST
August 9 - August 10, 2027
Class ID: 274922004
Virtual
8 AM - 4 PM EST
December 6 - December 7, 2027
Class ID: 274922005
Virtual
9 AM - 5 PM EST
Learning Objectives
- Explain the value and best practices of exceptional customer service in federal HR
- Develop a clear understanding of your federal HR customers’ expectations
- Apply effective communication strategies when working with your federal HR customers
- Demonstrate problem-solving techniques in federal HR customer service that address customer needs, concerns, and objections
- Explain how best practices that promote exceptional customer service increase the value provided by federal HR professionals
- Develop a clear understanding of your federal HR customers’ expectations
- Apply effective communication strategies when working with your federal HR customers
- Demonstrate problem-solving techniques in federal HR customer service that address customer needs, concerns, and objections
Additional Features
100% Satisfaction Guarantee
100% Satisfaction Guarantee.
Producer Support
Need help during a virtual session? Our producers are here to ensure your learning experience runs smoothly.
Dedicated In-House Accessibility / Section 508 Compliance
Learn how we ensure accessible learning experiences for all participants in compliance with Section 508.
Student Resource Guides
Find helpful reference materials to support your learning during and after the course.
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