Learn how to use the performance management cycle and performance improvement plans (PIPs) to effectively address poor performance in the federal government. Through discussions and scenarios, you will learn to assess employee performance, partner with human resources (HR) to manage the PIP process, and navigate difficult conversations. Whether you’re an experienced supervisor or building your skills, you’ll be ready to identify performance issues, determine next steps, and keep your team performing at a high level.

Learn how to support supervisors in addressing poor performance in the federal government. Through discussions and scenarios, you will explore HR’s role as a partner across the performance management cycle, including the performance improvement plan (PIP) process and after the PIP concludes. Whether you’re an experienced HR specialist or building your skills, you’ll be ready to coach supervisors to manage performance fairly, consistently, and in compliance with federal regulations.

Master compensation and pay in the federal sector! This course will equip you with a thorough understanding of the laws, regulations, and policies that govern federal compensation and pay. You’ll build a solid foundation of federal pay systems, including—but not limited to—the Federal Wage System (FWS), General Schedule (GS), and the Senior Executive Service (SES). You’ll also learn how to administer HR functions within the federal framework and navigate pay and leave laws, compensation issues, and HR actions such as appointments, promotions, and reassignments.

Promote positive federal employer–employee relations that will help support your agency's mission, boost morale, and create a better and more productive work environment. Learn the essentials needed to manage employee performance, implement disciplinary actions, inform employees of federal employment program options, and help employees with problems or complaints.

Deliver exceptional customer service to support your federal HR customers! This course helps you anticipate customer needs, identify issues, and solve problems. Learn how to work with customers in the federal arena through root cause analysis, diagnosing and solving problems, and anticipating customer needs.

Learn how to confidently evaluate and qualify candidates for federal positions. This course provides participants with the tools and expertise to navigate federal hiring eligibilities, assess applicant qualifications, and ensure compliance with OPM qualification standards and agency policies. Participants will apply structured methodologies to evaluate specialized experience, rate and rank candidates, and use factors such as experience, education, training, and selective placement criteria to identify the best-qualified candidates. By the end of the course, attendees will be prepared to conduct fair, consistent, and effective evaluations and present highly qualified candidates to hiring managers.

Build your knowledge of federal employee benefits. This course will prepare you to counsel current employees, separating employees, and potential retirees regarding their federal employee benefits. After taking this course, you will be able to effectively inform federal employees about their benefits, answer frequently asked questions, and identify when and where to escalate technical issues.

Build upon your federal HR customer service skills by learning how to strategically partner with your customers in your role as an HR business partner (HRBP). This course provides essential building blocks for understanding HR challenges from your customers' perspectives. Practice using analytical approaches to make data driven decisions. The learning experience includes hands-on, multimedia scenarios, exercises, and learning activities designed to help you actively explore the broader impact of your decisions across organizational levels and identify solutions that align with both the short- and long-term goals of an HRBP.

The Federal Human Resources Performance Accelerator is designed for government HR professionals at all levels who want to strengthen their skills and effectiveness through personalized, one-on-one sessions with subject matter experts. These tailored sessions provide expert guidance on mission-critical areas such as workforce planning and reshaping, talent acquisition, classification, performance management, and statutory and regulatory HR policy compliance. Whether you’re navigating complex HR regulations, optimizing workforce strategies, or preparing for leadership roles, these structured sessions will strengthen your ability to drive mission-aligned results. Gain practical insights, real-world strategies, and expert-led support tailored to the unique challenges of federal human resources management. Elevate your expertise, expand your influence, and confidently advance your federal HR career.

Build your understanding of the integrated nature of federal human resources (HR) functions and their role in the strategic management of the government's workforce. This course emphasizes the importance of a comprehensive perspective within federal government HR, recognizing the substantial influence HR decisions have on public administration. You will explore how collaborative efforts in the areas of compensation and benefits, talent acquisition, talent development, employee performance, employee relations/employee accountability, and labor relations contribute to the operational excellence and service delivery in the federal government.

Explore federal staffing, placement, and recruitment in this comprehensive course designed for HR professionals navigating the complexities of federal hiring. Learn to apply the Office of Personnel Management (OPM) policies and instructions, differentiate between competitive and non-competitive hiring authorities, and evaluate minimum qualifications for general schedule (GS) and federal wage system (FWS) positions. Gain practical insights into merit promotion, delegated examining (DE), direct hire authority (DHA), and recruitment incentives to address challenges in attracting and retaining top talent. Through engaging activities and real-world scenarios, you'll develop the skills to advise management on strategic staffing solutions and align recruitment practices with agency workforce goals.

Learn how to bring new talent into federal organizations. This course provides a strategic and tactical approach to federal staffing, recruiting, selection, placement, onboarding, and employee development. You will explore the organization’s need, analyze data to make better hiring decisions, select candidates, and position new hires for success.

Attract, hire, retain, and develop a skilled and high-performing workforce that drives organizational success. In this course, you will learn how to align your organization’s strategic and workforce plans, identify gaps, and inform succession planning using industry best practices, including OPM’s Strategic Workforce Planning Model.

Increase HR operational efficiencies and performance through streamlining operations and optimizing processes on both a department and individual level. In this course, you will gain in-depth knowledge on benchmarking, service level agreements, and ways to evaluate and reward performance.

Increase the probability of successful HR outcomes by using the most effective tools, techniques, and best practices for preparing and communicating HR data and making data-driven decisions. Throughout this course, you will learn how to leverage HR analytics to add value to your organization and which regulations and reporting requirements are most useful and relevant to your position. By applying the Analytics Process Model and utilizing Microsoft Excel, you'll be ready to organize, analyze, and present HR data.

Build a comprehensive foundation to navigate the unique dynamics of human resources (HR) within the federal government. HR professionals are responsible for understanding the finer details of HR within the federal government and the laws and practices governing this landscape. Whether you’re an aspiring HR practitioner, a new hire, or someone transitioning into the federal HR field, this course equips you with essential knowledge and skills to navigate the federal HR landscape.

Explore best practices to conduct and evaluate job analysis results to develop assessment methods for recruiting top candidates for your organization. Throughout this course, you will learn to develop candidate ratings, evaluation instruments, and structured interview questions in preparation for hiring. Discover how to conduct a job analysis, create job opportunity announcements, and craft candidate assessments to identify the most-qualified candidates that can fulfill your agency’s mission.

Classify positions with confidence! This course provides an overview of the fundamental requirements for position classification in the General Schedule and the Federal Wage System. During class, you use a systematic approach to practice classifying Federal positions to support effective staffing and regulatory and legislative compliance.

Learn strategies to overcome position management challenges and best practices for how to use position management to influence organizational success. You will also develop skills and tools for organizational design, workforce alignment, job description development, and organizational gap mitigation.

Gain the essential skills needed to accurately and efficiently manage personnel actions in the federal government. You’ll build proficiency to accurately process, route, review, and finalize personnel actions by exploring everything from the legal foundation and key regulations to real-world workflows. Through practical scenarios and detailed guidance, you will learn to handle complex actions, mitigate compliance risks, and avoid costly errors.