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Registration Information

To register for a class, the request must be made in advance of the class start date. Payment or method of billing is preferred at the time of registration. Registrations without payment or method of billing are not guaranteed and may be forfeited at any time prior to receipt of payment or method of billing. Class sizes are limited, so we recommend registering early to guarantee a space in the class.

Payment Information

Credit card payments will be processed at the time of registration. For registrations submitted without payment, invoices are sent three (3) weeks prior to the class start date and payment is due within 30 days of the invoice date.

Methods of payment include:

  • Credit cards (VISA, MasterCard, Discover, and American Express)
  • Checks (personal and cashier’s)
  • Fully executed, authorized, and signed purchase order (PO)
  • Fully executed, authorized, and signed government training form (e.g., SF 182, DD Form 1556)
  • Electronic funds transfer (EFT)

Management Concepts bank information:

  • Bank Name: M&T Bank, NA
  • Routing (ABA) Number: 022000046
  • Account Name: Management Concepts, Inc.
  • Account Number: 9863718087
  • Swift Code: MANTUS3ABUF
  • D-U-N-S#: 08-235-5652
  • TIN#: 54-102-1611

NOTE: Please ensure that your registration number or invoice number accompanies your payment.

Once registered, the student will receive an email notification showing the registration has been completed. Additionally, the student will receive a class confirmation email up to three (3) weeks prior to the class start date confirming that the class will be held. Nonrefundable travel reservations should not be made before receiving the class confirmation. Accommodations and meals are not included in the tuition fee.

If the class is full, or has been rescheduled, notification of the change in class status will be sent via email.

Cancellations and Transfers

Student substitutions are permitted at any time up to the start of the class.

Fourteen (14) days or more prior to the start of the class – No charges will be incurred for cancelling or transfer of class registration.

Thirteen (13) days or fewer prior to the start of the class – The full tuition is due. There is no credit available to transfer or refund. If rescheduling, an additional payment in the amount of the new registration will also be due.

Student No Show

If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund.

Refunds and Credits

Refunds are made upon request only for registrations cancelled fourteen (14) calendar days, or more, prior to the class start date. Credits granted can be used for any future class.

Certificate of Completion

Full attendance and successfully passing the class (which includes any graded activities and exams) are required to receive a Certificate of Completion. In case of illness or unavoidable emergency that results in partial attendance, make-up time may be scheduled on a space-available basis.

Satisfaction Guarantee

Our commitment to your satisfaction is backed by a 100% satisfaction guarantee. If you are not satisfied that we delivered what we promised, just tell us why. We’ll refund your tuition fee or apply it to another product or service of your choice.

Student Nondiscrimination Policy

Management Concepts does not discriminate against individuals with disabilities who attend our classes. Management Concepts provides individuals all assistance required by applicable laws and regulations. Management Concepts requires notice of at least fourteen (14) calendar days prior to the start of the class to ensure that any disability or special learning needs are appropriately addressed. 

Student Conduct

Students attending Management Concepts courses are expected to act in a professional manner to other students, instructors, and Management Concepts staff while attending a course. This includes ensuring that you do not improperly use or present as your own someone else’s words, thoughts, or data in a class assignment. In addition, professional conduct means that you do not engage in activity which provides an unfair or improper advantage in completing a course’s requirements. Failure to abide by this policy may result in your dismissal from a course and/or forfeiture of your tuition payment(s).

Intellectual Property

By registering for or otherwise ordering a Management Concepts course or training service, you agree and acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. Therefore, you cannot reproduce, distribute, create derivative works of, or publicly display/perform such materials. In addition, you agree not to use the company's training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product/service.

Audio and Video Recordings Required as Part of a Course

By registering for, attending, or ordering a Management Concepts course, you agree/consent to be video/audio recorded as necessary to complete the course if such recording is part of the course curriculum. Such recording will only be used by Management Concepts for the purpose of completing the performance requirements of the class you attend.

Replacement of Lost or Damaged Equipment Provided by Management Concepts

By ordering a Management Concepts course in which video/audio equipment is provided by the company to make recordings of student activities, you will be responsible, at your own expense, if such equipment is lost, stolen, or damaged while in your possession or custody.

Employer-Sponsored Training

Management Concepts offers and delivers only employer-sponsored training (i.e., business-to-government, business-to-business). Any agreement for the delivery of training and training services is between Management Concepts and the employer organization that has sponsored the training of the individual who will attend the delivery of a company course.