Registration Information for Open Enrollment Classes
To register for a class, the request must be made in advance of the class start date. Payment or method of billing is preferred at the time of registration. Registrations without payment or method of billing are not guaranteed and may be forfeited at any time prior to receipt of payment or method of billing. Class sizes are limited, so we recommend registering early to guarantee a space in the class.
Payment Information for Open Enrollment Classes
Credit card payments will be processed at the time of registration. For registrations submitted without payment, invoices are sent three (3) weeks prior to the class start date and payment is due within 30 days of the invoice date.
Methods of payment include:
- Credit cards (VISA, MasterCard, Discover, and American Express)*
- Checks (personal and cashier’s)
- Fully executed, authorized, and signed purchase order (PO)
- Fully executed, authorized, and signed government training form (e.g., SF 182, DD Form 1556)
- Electronic funds transfer (EFT)
* As permitted by GSA SmartPay Bulletin No. 17, payment by credit card will incur a fee of 2.5%. To avoid the additional charge, you may pay by electronic check, debit card, or a training form/purchase order.
Management Concepts bank information:
- Bank Name: M&T Bank, NA
- Routing (ABA) Number: 022000046
- Account Name: Management Concepts, Inc.
- Account Number: 9863718087
- Swift Code: MANTUS3ABUF
- D-U-N-S#: 08-235-5652
- TIN#: 54-102-1611
NOTE: Please ensure that your registration number or invoice number accompanies your payment.
Once registered, the student will receive an email notification showing the registration has been completed. Additionally, the student will receive a class confirmation email up to three (3) weeks prior to the class start date confirming that the class will be held. Nonrefundable travel reservations should not be made before receiving the class confirmation. Accommodations and meals are not included in the tuition fee. Electronic course materials are included in the tuition fee. Upon request printed copies can be provided for a fee of $150 per student guide by contacting Customer Service via online chat, phone at 888.545.8571, or email. For courses which only have printed student materials, no additional fee will be charged.
If the class is full, or has been rescheduled, notification of the change in class status will be sent via email.
Training Credit Accounts can only be applied to future registrations and not be used as payment for classes delivered prior to the purchase of the Training Credit Account.
Cancellations and Transfers for Open Enrollment Classes
Student substitutions are permitted at any time up to the start of a class.
Fourteen (14) days or more prior to the start of the class – No charges will be incurred for cancelling or transfer of class registration.
Thirteen (13) days or fewer prior to the start of the class – The full tuition is due. There is no credit available to transfer or refund. If rescheduling, an additional payment in the amount of the new registration will also be due.
Student No Show for Open Enrollment Classes
If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund.
Refunds and Credits for Open Enrollment Classes
Refunds are made upon request only for registrations cancelled fourteen (14) calendar days, or more, prior to the class start date. Credits granted can be used for any future class.
Certificate Of Completion for Open Enrollment Classes and Private Group Training
Full attendance and successfully passing the class (which includes any participation requirements, graded activities and exams) are required to receive a Certificate of Completion. Qualifying students will receive a pdf copy of their Certificate of Completion by email within 2 weeks of the end date of the class. In case of illness or unavoidable emergency that results in partial attendance, make-up time may be scheduled on a space-available basis.
Satisfaction Guarantee for Open Enrollment Classes and Private Group Training
Our commitment to your satisfaction is backed by a 100% satisfaction guarantee. If you are not satisfied that we delivered what we promised, just tell us why. For Open Enrollment classes, we’ll refund your tuition fee or apply it to another product or service of your choice. For Private Group Training, we will re-deliver the course at no additional cost. This policy does not apply to the following courses and training offerings:
- Career Gateway: Acquisition
- Digital IT Acquisition Professional (DITAP) Program
- The Effective Federal Leader
- Federal Leadership Development Program
- Frontline Federal Leader Impact
- Leadership at the Peak
- Leading Strategically in the Federal Government
Student Nondiscrimination Policy for Open Enrollment Classes and Private Group Training
Management Concepts does not discriminate against individuals with disabilities who attend our classes. Management Concepts provides individuals all assistance required by applicable laws and regulations. Management Concepts requires notice of at least fourteen (14) calendar days prior to the start of the class to ensure that any disability or special learning needs are appropriately addressed. If such notice is not provided for an Open Enrollment class, the individual will be automatically re-scheduled for the next occurring session of the course. For Private Group Training, an accommodation may not be guaranteed.
Student Conduct Policy for Open Enrollment Classes and Private Group Training
Students attending Management Concepts courses are expected to act in a professional manner to other students, instructors, and Management Concepts staff while attending a course. This includes ensuring that you do not improperly use or present as your own someone else’s words, thoughts, or data in a class assignment. In addition, professional conduct means that you do not engage in activity which provides an unfair or improper advantage in completing a course’s requirements. Further, in courses that require or allow student postings in Management Concepts online forums, online portals, or platforms used by the company to deliver virtual classes, professional conduct consists of: (1) not using these systems to damage, disable, overburden or impair those systems or interfere with any other party’s use and enjoyment of them; (2) not attempting to gain unauthorized access to these systems through hacking, password mining, or any other means; (3) not obtaining or attempting to obtain any materials or information stored on these systems other than explicitly authorized by Management Concepts; (4) not scraping, or otherwise downloading in bulk, any content on these systems, including but not limited to student postings, student information, online textbooks, course materials, trademarks, or logos; (5) not introducing, or attempting to introduce, viruses trojan horses, worms, time bombs, corrupted files, malware, spyware or any other similar software that may damage the operation of another’s computer or property; (6) not posting content that [a] defames, harasses or threatens others, [b] discusses illegal activities with intent to commit them, [c] infringes another’s intellectual property, [d] is profane, pornographic, obscene, indecent or unlawful, [e] constitutes advertising or any form of commercial solicitation, [f] constitutes information related to partisan political activities, and/or [g] is intentionally inaccurate or that is posted with the intent of misleading others. Failure to abide by this policy may result in a student’s dismissal from a course and/or forfeiture of tuition payment(s).
Intellectual Property Policy for Open Enrollment Classes and Private Group Training
By registering for or otherwise ordering a Management Concepts course or training service, you agree and acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. Therefore, you cannot reproduce, distribute, create derivative works of, or publicly display/perform such materials. In addition, you agree not to use the company's training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product/service.
Third-Party Learning Elements Or Systems Contained in Open Enrollment Classes and Private Group Training
Management Concepts courses contain learning element(s) or make use of systems from third-party vendors. The attendance in or purchase of a course constitutes acceptance of the third-party’s terms and conditions regarding the use of such elements/systems. For select courses, Management Concepts may issue badges to eligible students for the purpose of receiving a credential. When badges are issued, student information will be shared with a third-party vendor. Acceptance of badges constitutes acceptance of the third-party’s terms and conditions regarding the use of badges. These terms apply to both Open Enrollment class registrations/attendance and Private Group Training deliveries.
Audio And Video Recordings Required As Part Of An Open Enrollment Class or Private Group Training
By registering for, attending, or ordering a Management Concepts course, you agree/consent to be video/audio recorded as necessary to complete the course if such recording is part of the course curriculum. Such recording will only be used by Management Concepts for the purpose of completing the performance requirements of the class you attend.
Replacement Of Lost Or Damaged Equipment Provided By Management Concepts In Open Enrollment Classes and Private Group Training
By registering in or ordering a Management Concepts course in which video/audio equipment is provided by the company to make recordings of student activities, you will be responsible, at your own expense, if such equipment is lost, stolen, or damaged while in your possession or custody.
Employer-Sponsored Training for Open Enrollment Classes and Private Group Training
Management Concepts offers and delivers only employer-sponsored training (i.e., business-to-government, business-to-business). Any agreement for the delivery of training and training services is between Management Concepts and the employer organization that has sponsored the training of the individual who will attend the delivery of a company course.
License Grant To Management Concepts for Open Enrollment Classes and Private Group Training
By submitting or distributing any content while attending a Management Concepts course, including but not limited to any student postings to Management Concepts online forums, online portals, or platforms used by it to deliver virtual classes, students hereby grant to Management Concepts a worldwide, non-exclusive, transferable, assignable, sub-licensable, fully paid-up, royalty-free, perpetual, irrevocable right and license to host, transfer, display, perform, reproduce, modify, distribute, redistribute, relicense, and otherwise use, make available, and exploit students’ submitted/distributed content, in whole or in part, in any form and in any media formats and through any media channels (now known or hereafter developed).
Student Content Disclaimer for Open Enrollment Classes and Private Group Training
You (the student) understand that when accessing and engaging with Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes you will be exposed to other student content from a variety of sources and that Management Concepts is not responsible for the accuracy, usefulness, reliability, or intellectual property rights of or relating to such student content. You further understand and acknowledge that you may be exposed to student content that is inaccurate, offensive, defamatory, indecent, or objectionable and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Management Concepts with respect thereto. Management Concepts does not endorse any student content or any opinion, recommendation, or advice provided/submitted by students in the company’s online forums, online portals, or the platforms used by it to deliver virtual classes. Management Concepts does not have any obligation to monitor any student content or any other student communications submitted or made through Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes. However, Management Concepts reserves the right to review student content and to exercise its sole discretion to edit or remove, in whole or in part, any student content at any time and for any reason. Without limiting the foregoing, upon receiving notice from a student that specific student content allegedly does not conform to Management Concepts policies governing student content, Management Concepts may investigate the allegation and determine in its sole discretion whether to remove the student content at issue, which it reserves the right to do at any time and without notice.
Student Marketing Policy for Open Enrollment Classes and Private Group Training
By enrolling and/or attending a Management Concepts course, you (the individual student) agree to: (1) have your contact information added to the company’s marketing database; and (2) receive marketing information from the company. The previous shall apply except as specifically provided otherwise by this policy.
At any time, you may unsubscribe from receiving any company marketing materials or otherwise change the materials you will receive by visiting the Preference Center at https://learn.managementconcepts.com/UnsubscribePage.html. In the event you unsubscribe, you will still receive messages regarding your class attendance and other event-related logistics, such as confirmation notices.
For private group training orders/contracts that restrict or prohibit Management Concepts from marketing to students, those individuals with whom the company does not have a pre-existing relationship (the “Non-Relationship Students”) will not receive marketing communications for the duration of the order/contract. However, any students attending these group training classes who are already in our marketing database as a result of registering for a public training class or requesting specific information or communications (the “Pre-Existing Relationship Students”) will continue to receive marketing communications. Once the applicable order/contract ends, the Non-Relationship Students will be placed into our marketing database unless a student unsubscribes from marketing activities through the Preference Center.
Any contact who has set preferences to opt out of marketing communications who then signals interest in receiving information from Management Concepts will be returned to the marketing database. Examples of such signals include registering for a Management Concepts public training class or webinar, requesting information from our website, or agreeing to allow Management Concepts to scan a badge at an industry event or tradeshow. Such activities would be treated as an opt-in for marketing communications. Any contact may choose to opt out of marketing communications at any time by using the unsubscribe