To register for a class, the request must be made in advance of the class start date. Payment or method of billing is preferred at the time of registration. Registrations without payment or method of billing are not guaranteed and may be forfeited at any time prior to receipt of payment or method of billing. Class sizes are limited, so we recommend registering early to guarantee a space in the class.
Credit card payments will be processed at the time of registration. For registrations submitted without payment, invoices are sent three (3) weeks prior to the class start date and payment is due within 30 days of the invoice date.
Methods of payment include:
- Credit cards (VISA, MasterCard, Discover, and American Express)
- Checks (personal and cashier’s)
- Fully executed, authorized, and signed purchase order (PO)
- Fully executed, authorized, and signed government training form (e.g., SF 182, DD Form 1556)
- Electronic funds transfer (EFT)
Management Concepts bank information:
- Bank Name: M&T Bank, NA
- Routing (ABA) Number: 022000046
- Account Name: Management Concepts, Inc.
- Account Number: 9863718087
- Swift Code: MANTUS3ABUF
- D-U-N-S#: 08-235-5652
- TIN#: 54-102-1611
NOTE: Please ensure that your registration number or invoice number accompanies your payment.
Once registered, the student will receive an email notification showing the registration has been completed. Additionally, the student will receive a class confirmation email up to three (3) weeks prior to the class start date confirming that the class will be held. Nonrefundable travel reservations should not be made before receiving the class confirmation. Accommodations and meals are not included in the tuition fee. Electronic course materials are included in the tuition fee. Upon request printed copies can be provided for a fee of $150 per student guide by contacting Customer Service via online chat, phone at 888.545.8571, or email. Note that some third-party courses may only provide printed course materials.
If the class is full, or has been rescheduled, notification of the change in class status will be sent via email.
Please note Training Credit Accounts can only be applied to
future registrations and not be used as payment for classes delivered prior to
the purchase of the Training Credit Account.
Cancellations and Transfers
Student substitutions are permitted at any time up to the start of the class.
Fourteen (14) days or more prior to the start of the class – No charges will be incurred for cancelling or transfer of class registration.
Thirteen (13) days or fewer prior to the start of the class – The full tuition is due. There is no credit available to transfer or refund. If rescheduling, an additional payment in the amount of the new registration will also be due.
Student No Show
If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund.
Refunds and Credits
Refunds are made upon request only for registrations cancelled fourteen (14) calendar days, or more, prior to the class start date. Credits granted can be used for any future class.
Certificate of Completion
Full attendance and successfully passing the class (which includes any graded activities and exams) are required to receive a Certificate of Completion. Qualifying students will receive an email with a link to download the Certificate of Completion within 2 weeks of the end date of the class. In case of illness or unavoidable emergency that results in partial attendance, make-up time may be scheduled on a space-available basis.
Our commitment to your satisfaction is backed by a 100% satisfaction guarantee. If you are not satisfied that we delivered what we promised, just tell us why. We’ll refund your tuition fee or apply it to another product or service of your choice. This refund policy does not apply to the following courses and training offerings:
- Leadership at the Peak
- Leading Strategically in the Federal Government
- The Effective Federal Leader
- Federal Leadership Development Program
- Frontline Federal Leader Impact
- Digital IT Acquisition Professional (DITAP) Program
Student Nondiscrimination Policy
Management Concepts does not discriminate against individuals with disabilities who attend our classes. Management Concepts provides individuals all assistance required by applicable laws and regulations. Management Concepts requires notice of at least fourteen (14) calendar days prior to the start of the class to ensure that any disability or special learning needs are appropriately addressed. If such notice is not provided, the individual will be automatically re-scheduled for the next occurring session of the course.
Students attending Management Concepts courses are expected to act in a professional manner to other students, instructors, and Management Concepts staff while attending a course. This includes ensuring that you do not improperly use or present as your own someone else’s words, thoughts, or data in a class assignment. In addition, professional conduct means that you do not engage in activity which provides an unfair or improper advantage in completing a course’s requirements. Further, in courses that require or allow student postings in Management Concepts online forums, online portals, or platforms used by the company to deliver virtual classes, professional conduct consists of: (1) not using these systems to damage, disable, overburden or impair those systems or interfere with any other party’s use and enjoyment of them; (2) not attempting to gain unauthorized access to these systems through hacking, password mining, or any other means; (3) not obtaining or attempting to obtain any materials or information stored on these systems other than explicitly authorized by Management Concepts; (4) not scraping, or otherwise downloading in bulk, any content on these systems, including but not limited to student postings, student information, online textbooks, course materials, trademarks, or logos; (5) not introducing, or attempting to introduce, viruses trojan horses, worms, time bombs, corrupted files, malware, spyware or any other similar software that may damage the operation of another’s computer or property; (6) not posting content that [a] defames, harasses or threatens others, [b] discusses illegal activities with intent to commit them, [c] infringes another’s intellectual property, [d] is profane, pornographic, obscene, indecent or unlawful, [e] constitutes advertising or any form of commercial solicitation, [f] constitutes information related to partisan political activities, and/or [g] is intentionally inaccurate or that is posted with the intent of misleading others. Failure to abide by this policy may result in a student’s dismissal from a course and/or forfeiture of tuition payment(s).
By registering for or otherwise ordering a Management Concepts course or training service, you agree and acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. Therefore, you cannot reproduce, distribute, create derivative works of, or publicly display/perform such materials. In addition, you agree not to use the company's training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product/service.
Third-Party Learning Elements or Systems
Management Concepts courses contain learning element(s) or make use of systems from third-party vendor. The attendance in or purchase of a course constitutes acceptance of the third-party’s terms and conditions regarding the use of such elements/systems. For select courses, Management Concepts may issue badges to eligible students for the purpose of receiving a credential. When badges are issued, student information will be shared with a third-party vendor. Acceptance of badges constitutes acceptance of the third-party’s terms and conditions regarding the use of badges. These terms apply to both Open Enrollment registrations/attendance and Private Group class deliveries.
Audio and Video Recordings Required as Part of a Course
By registering for, attending, or ordering a Management Concepts course, you agree/consent to be video/audio recorded as necessary to complete the course if such recording is part of the course curriculum. Such recording will only be used by Management Concepts for the purpose of completing the performance requirements of the class you attend.
Replacement of Lost or Damaged Equipment Provided by Management Concepts
By ordering a Management Concepts course in which video/audio equipment is provided by the company to make recordings of student activities, you will be responsible, at your own expense, if such equipment is lost, stolen, or damaged while in your possession or custody.
Management Concepts offers and delivers only employer-sponsored training (i.e., business-to-government, business-to-business). Any agreement for the delivery of training and training services is between Management Concepts and the employer organization that has sponsored the training of the individual who will attend the delivery of a company course.
License Grant to Management Concepts
By submitting or distributing any content while attending a Management Concepts course, including but not limited to any student postings to Management Concepts online forums, online portals, or platforms used by it to deliver virtual classes, students hereby grant to Management Concepts a worldwide, non-exclusive, transferable, assignable, sub-licensable, fully paid-up, royalty-free, perpetual, irrevocable right and license to host, transfer, display, perform, reproduce, modify, distribute, redistribute, relicense, and otherwise use, make available, and exploit students’ submitted/distributed content, in whole or in part, in any form and in any media formats and through any media channels (now known or hereafter developed).
Student Content Disclaimer
You (the student) understand that when accessing and engaging with Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes you will be exposed to other student content from a variety of sources and that Management Concepts is not responsible for the accuracy, usefulness, reliability or intellectual property rights of or relating to such student content. You further understand and acknowledge that you may be exposed to student content that is inaccurate, offensive, defamatory, indecent or objectionable and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Management Concepts with respect thereto. Management Concepts does not endorse any student content or any opinion, recommendation or advice provided/submitted by students in the company’s online forums, online portals, or the platforms used by it to deliver virtual classes. Management Concepts does not have any obligation to monitor any student content or any other student communications submitted or made through Management Concepts online forums, online portals, or the platforms used by the company to deliver virtual classes. However, Management Concepts reserves the right to review student content and to exercise its sole discretion to edit or remove, in whole or in part, any student content at any time and for any reason. Without limiting the foregoing, upon receiving notice from a student that specific student content allegedly does not conform to Management Concepts policies governing student content, Management Concepts may investigate the allegation and determine in its sole discretion whether to remove the student content at issue, which it reserves the right to do at any time and without notice.
Acknowledgement of Shared Responsibility and Risk
By attending an in-person training class at a Management Concepts training facility, I, as a student and my employer (if the student’s employer is the purchaser of the training) (collectively, separately or collectively, as appropriate, the student and the employer are referred to herein as the “Customer”), acknowledge and understand the shared risks and responsibilities of attending an in-person training class at Management Concepts facilities. Moreover, the Customer agrees that the acknowledgement and the terms contained herein are part of the contract for sale of the training class at issue.
The Customer understands that the coronavirus pandemic has temporarily, but significantly, altered the experience and risks of attending a training class in-person at Management Concepts facilities. The Customer understands and accepts that Management Concepts is implementing many changes in response to the pandemic, including but not limited to reducing classroom density, requiring social distancing, conducting additional cleaning protocols, and requiring that all students, instructors, staff, agents and guests at Management Concepts training facilities comply with all safety measures established by the company and appropriate federal, state and local authorities.
The Customer agrees to comply with all required actions relating to infectious disease prevention and mitigation, including maintaining appropriate social distancing and wearing a mask at all times, while in Management Concepts training facilities.
The Customer agrees that failure to abide by all rules established by Management Concepts at its training facilities, which may be updated from time to time as is appropriate, may lead to the Customer’s removal from any class the Customer is attending and from Management Concepts training facilities and forfeiture of tuition paid for the course.
Despite Management Concepts efforts to provide as safe and healthy environment as possible at its training facilities, the Customer understands that the risk of becoming exposed to or infected by COVID-19 while attending a course at a Management Concepts training facility may arise from the actions, omissions, or negligence of the Customer and/or others, including, but not limited to, fellow students, guests at Management Concepts training facilities (e.g., USPS, UPS and FedEx delivery individuals), Management Concepts contractors, Management Concepts agents (e.g., instructors), and/or Management Concepts staff. In addition, the Customer recognizes that the company cannot limit all potential sources of COVID-19 infection.
The Customer acknowledges that the Customer has asked for and/or has been given any information that the Customer may need to determine the risks associated with attending a training course at a Management Concepts training facility and to make an informed assumption of those risks. The Customer alone is to determine the sufficiency of any precautions that the Customer is required to take, or that the Customer decides to take, to minimize the risks of exposure and infection.
The Customer has not relied on representations or warranties from any party related to Management Concepts, including any of its officers, employees, agents, volunteers, or students, regarding the safety of, or the risks of, attending a course at the company’s training facilities. The Customer has relied instead on its own judgment as to whether to undertake the risks.
The Customer acknowledges and agrees that by committing to attend an in-person training course at Management Concepts training facilities, the Customer is voluntarily assuming any and all risks that notwithstanding the company’s best efforts to implement and require compliance with these prevention and mitigation measures the Customer may be exposed to the coronavirus and may become ill with COVID-19, and that such exposure and illness may result in personal injury, illness, temporary or permanent disability, or even death.