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Many of our courses are offered online through virtual, remote, and self-paced sessions. Information on our system validation process and hardware and software requirements are listed below. For assistance, please contact Customer Service by phone at 844.876.7476, via online chat , or by email at TechSupport@managementconcepts.com

 

SYSTEM VALIDATION

Students enrolled in a virtual or remote class receive a calendar invite three weeks before class with instructions for completing the system validation process below.

  • Test the virtual classroom and your speaker & microphone setup
  • Log into Student Central to test your access by clicking this link (https://managementconcepts.csod.com/) or pasting it into your browser. Student Central is where you will launch the virtual classroom and access any course materials, pre-class assignments, and exams, depending on the course.
  • Your username is your email address. You can request or reset your password by clicking this link https://www.managementconcepts.com/Password-Reset or by pasting it into your browser. Note that passwords are case sensitive.
  • On the morning of your class, log into the virtual classroom 30 minutes before class begins by clicking this link https://managementconcepts.csod.com/or pasting it into the browser. You will find your class under Transcripts. Find your class and click “Launch” to join your live classroom.

Tips for optimal classroom experience:

  • When logging into Student Central. Please note, the password is case sensitive.
  • When you get to the Adobe Connect log in page, click on Guest and enter your name.
  • If possible, disconnect your VPN prior to launching virtual classroom.  VPN can block or disconnect a student from the virtual classroom, depending on the security settings
  • Connect your headset to your computer prior to launching virtual classroom
  • USB headset is recommended. Blue tooth headsets can work, but sometimes blue tooth technology can be unstable. If you are unable to hear audio, click the drop down next to the speaker icon, click on select speaker and make sure the correct speaker is selected.
  • Prior to class start, test your headset to confirm your computer’s microphone function is not disabled 
  • We do not recommend using your computer’s built-in speakers and microphone as students may experience an echo
  • Remember to mute your microphone when you are not speaking
  • Using two monitors is recommended but it is not required.  Two monitors allow students to view the electronic materials on one monitor and the virtual classroom on the second monitor.

 

HARDWARE & SOFTWARE REQUIRMENTS

Operating Systems 

  • Intel Core i5 or faster processor (or equivalent)
  • 2 GB of RAM (4 GB recommended)
  • Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), Microsoft Edge (Chromium) (v79.0 & above), and Apple Safari (v12.0 & above)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit), and Mac OS X 10.13, 10.14 and 10.15
  • Students using Microsoft Internet Explorer 11 or Microsoft Edge Legacy may experience degraded experiences. If you are unsure of which browser you are using, please check with your IT department to ensure you are using the latest version available.  If possible, we recommend using the latest version of Chrome or the latest version of Edge.

Internet and Browser 

Audio (for virtual and remote sessions)

  • Audio will be accessed through your computer. A USB headset is the preferred option, but your computer’s speakers and microphone may be sufficient.
  • Some private group training sessions utilize a conference phone line. If necessary, those students will receive separate instructions

Monitors (for virtual and remote sessions)

  • We recommend using two screens for the best experience; one screen to display the virtual classroom and one for your course materials. A tablet may only be used to access course materials, not the virtual classroom.

Additional Requirements

  • Skytap Connectivity Checker - Students enrolled in a virtual or remote class utilizing Skytap’s virtual machine receive an email three weeks before class with instructions for completing the Connectivity Checker below. Courses that use Skytap include:
    • Analytics Boot Camp
      • Data Collection Techniques
    • Analytics Capstone
      • Data Visualization
    • Budget Estimating Using Microsoft Excel
      • Evaluating and Presenting Analysis Results
    • Cost-Benefit Analysis Using Microsoft Excel
      • HR Analytics
    • Data Analysis and Modeling Techniques
      • Introduction to Analytics
    • Data Analysis for Financial Managers Using Microsoft Excel
      • Program and Budget Analysis Using Microsoft Excel
  • We strongly recommend two screens for the best learning experience
  • Test your connectivity
    • Click this link (https://cloud.skytap.com/connectivity ) or paste it into the browser that you’ll use during class. Google Chrome is recommended.
    • Select region US-East-2
    • Click Start Connectivity Checker. Your system passed if:
      • The supported browser shows a green checkmark and “Passed.”
      • Client connection shows a green checkmark and “Passed.”
      • Latency shows 150ms or less in a green box
    • If any of the tests fail, click or paste the troubleshooting assistant link (https://help.skytap.com/TM_Home.html) for assistance or contact your IT department to resolve the issue