General Human Resources

Prepare for retirement with confidence. In this course, you’ll gain an in-depth understanding of the Federal Employees Retirement System (FERS) and best practices for transitioning into retirement.…

Prepare for retirement with confidence. In this course, you’ll gain an in-depth understanding of the Federal Employees Retirement System (FERS) and best practices for transitioning into retirement. Through immersive exercises and strategic action-planning, you’ll learn how to weigh crucial financial and psychological factors, maximize your retirement annuity and benefits, and prepare the perfect retirement packet.

Build your knowledge of federal employee benefits. This course will prepare you to counsel current employees, separating employees, and potential retirees regarding their federal employee benefits.…

Build your knowledge of federal employee benefits. This course will prepare you to counsel current employees, separating employees, and potential retirees regarding their federal employee benefits. After taking this course, you will be able to effectively inform federal employees about their benefits, answer frequently asked questions, and identify when and where to escalate technical issues.

Gain a comprehensive overview of Federal HR and how it works, including processes, tools, and rules and regulations. You will then culminate your learning experience with with a capstone exercise…

Gain a comprehensive overview of Federal HR and how it works, including processes, tools, and rules and regulations. You will then culminate your learning experience with with a capstone exercise based around a real-world Federal HR scenario.

Gain valuable skills in problem-solving and negotiating to support your work as an HR consultant and grow your ability to foster partnerships between management and employees. Learn how to create and…

Gain valuable skills in problem-solving and negotiating to support your work as an HR consultant and grow your ability to foster partnerships between management and employees. Learn how to create and implement HR policies, programs, and processes to improve workforce performance and understand the link between HR and customer service.

Deliver exceptional customer service to support your federal HR customers! This course helps you anticipate customer needs, identify issues, and solve problems. Learn how to work with customers in the…

Deliver exceptional customer service to support your federal HR customers! This course helps you anticipate customer needs, identify issues, and solve problems. Learn how to work with customers in the federal arena through root cause analysis, diagnosing and solving problems, and anticipating customer needs.

Increase the probability of successful HR outcomes by using the most effective tools, techniques, and best practices for preparing and communicating HR data and making data-driven decisions.…

Increase the probability of successful HR outcomes by using the most effective tools, techniques, and best practices for preparing and communicating HR data and making data-driven decisions. Throughout this course, you will learn how to leverage HR analytics to add value to your organization and which regulations and reporting requirements are most useful and relevant to your position. By applying the Analytics Process Model and utilizing Microsoft Excel, you'll be ready to organize, analyze, and present HR data.

Increase HR operational efficiencies and performance through streamlining operations and optimizing processes on both a department and individual level. In this course, you will gain in-depth…

Increase HR operational efficiencies and performance through streamlining operations and optimizing processes on both a department and individual level. In this course, you will gain in-depth knowledge on benchmarking, service level agreements, and ways to evaluate and reward performance.