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Empower yourself with the knowledge, empathy, and skills to become diversity, equity, inclusion, and accessibility (DEIA) change agents. This unique course is designed for students eager and ready to…

Empower yourself with the knowledge, empathy, and skills to become diversity, equity, inclusion, and accessibility (DEIA) change agents. This unique course is designed for students eager and ready to elevate their DEIA advocacy efforts to the next level through engagement, collaboration, and connection with the rest of the class. By focusing on sharing individual stories and experiences in a psychologically safe learning environment, you’ll explore methods to cultivate DEIA efforts organization wide.

Explore the fundamentals of persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you…

Explore the fundamentals of persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you will apply best practices and gain experience with delivery techniques for effective persuasion—ultimately expanding your personal impact through speeches designed to convince, incite action, or enhance belief.

Gain a better understanding of what Robotic Process Automation (RPA) is and how it is being deployed in the federal workplace. Using real-world examples, participants will learn the process used to…

Gain a better understanding of what Robotic Process Automation (RPA) is and how it is being deployed in the federal workplace. Using real-world examples, participants will learn the process used to identify tasks for automation and the means by which government agencies implement RPA. Through videos, small group breakout sessions, and an RPA bot demonstration, participants will become familiar with the possibilities RPA offers, how they can contribute to their agency’s efforts, and how RPA can advance their careers. The course will also introduce intelligent solutions and other emerging technologies.

Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good. This course will help you align personal…

Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good. This course will help you align personal motivators and values to the broader agency mission.

Gain an understanding of four transformational technologies: robotic process automation, intelligent document processing, blockchain, and extended reality. These technologies transform manual computer…

Gain an understanding of four transformational technologies: robotic process automation, intelligent document processing, blockchain, and extended reality. These technologies transform manual computer tasks; business transaction processing; training, education, and entertainment; and conversion of information in paper and other media into structured, usable data. We will cover what each technology is, how it works, and the applicable government policies and initiatives.

Supervisors are the linchpin between strategy and execution, requiring both technical and leadership skills to drive organizational success. Examining and discussing real-world examples and…

Supervisors are the linchpin between strategy and execution, requiring both technical and leadership skills to drive organizational success. Examining and discussing real-world examples and participating in experiential exercises, you will gain the skills and foundational concepts for effective supervision and enable those you manage to perform to their highest potential.

This workshop follows the guidance outlined in the Office of Personnel Management’s Federal Supervisory Training Framework and its Leadership Competencies.

Explore ways to foster a workplace environment that is inclusive, welcoming, and engaging for employees regardless of their generational cohort. This course will discuss methods of building workplace…

Explore ways to foster a workplace environment that is inclusive, welcoming, and engaging for employees regardless of their generational cohort. This course will discuss methods of building workplace relationships grounded in mutual respect for individuals—from all generations—to ensure that all ideas, perspectives, and contributions are given an opportunity to flourish.

Learn the basics of project management through a focus on terms and definitions, class discussion, and exercises that challenge you to develop the collateral often used in managing projects. Designed…

Learn the basics of project management through a focus on terms and definitions, class discussion, and exercises that challenge you to develop the collateral often used in managing projects. Designed for those involved with projects in a non-managerial capacity, this course will help you use sound project management principles, including interacting with stakeholders, managing and mitigating risk, and following the project lifecycle.

Challenge yourself to overcome common barriers and transform your thinking by engaging in problem solving designed to explore alternative perspectives and novel solutions. The concepts presented in…

Challenge yourself to overcome common barriers and transform your thinking by engaging in problem solving designed to explore alternative perspectives and novel solutions. The concepts presented in Breakthrough Problem Solving are a logical follow-on to the skills learned in Critical Thinking for Problem Solving. Breakthrough Problem Solving provides an opportunity to harness those skills and put them into practice to reframe and overcome organizational issues.

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities,…

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Discover best practices, practice delivery techniques, and select appropriate visuals to make sure your next presentation is less intimidating, more effective, and well-received. Learn to create and…

Discover best practices, practice delivery techniques, and select appropriate visuals to make sure your next presentation is less intimidating, more effective, and well-received. Learn to create and organize content, write compelling introductions, and anticipate audience needs—all to ensure that you’re communicating your ideas clearly and confidently.

Communicate clearly and effectively in workplace correspondence to demonstrate professionalism. The first step to communicating effectively is understanding the fundamentals of grammar. Learn the…

Communicate clearly and effectively in workplace correspondence to demonstrate professionalism. The first step to communicating effectively is understanding the fundamentals of grammar. Learn the essential grammar rules, tools, and real-life examples that can be applied in the workplace. Through exercises and assessments, you will practice identifying and correcting common grammar mistakes, and emerge as a more credible writer.

Learn to craft various types of business correspondence, to use prewriting and editing techniques to improve your communications, and to convey messages with accuracy, correctness, and impact. Using…

Learn to craft various types of business correspondence, to use prewriting and editing techniques to improve your communications, and to convey messages with accuracy, correctness, and impact. Using real-life scenarios, examples, and exercises that relate directly to the knowledge needed back on the job, this course provides the tools and skills necessary to refine and hone business writing skills.

Learn to transform facilitation challenges into opportunities by strengthening your facilitation skills. In this course, you will practice weaving key facilitator competencies into a flexible…

Learn to transform facilitation challenges into opportunities by strengthening your facilitation skills. In this course, you will practice weaving key facilitator competencies into a flexible facilitation approach. You will develop strategies to facilitate challenging scenarios through planning, feedback, discussion, and practical application. This course will equip you with the skills, tools, and techniques to make a diverse group’s work more effective in a variety of environments and platforms.

Learn to strategically tailor messages to different audiences in ways that strengthen professional relationships and promote workplace engagement. Maximize the impact of your communication through…

Learn to strategically tailor messages to different audiences in ways that strengthen professional relationships and promote workplace engagement. Maximize the impact of your communication through intention and planning to ensure messages are aligned with organizational and personal goals.

Explore how to assess situations, practice new skills using a variety of influencing behaviors, and learn to build networks. You will learn how to overcome obstacles, discover strategies to help build…

Explore how to assess situations, practice new skills using a variety of influencing behaviors, and learn to build networks. You will learn how to overcome obstacles, discover strategies to help build effective relationships, and ultimately expand your personal impact within your organization through engaging and dynamic activities. You will return to the workplace with the tools and techniques to broaden your influence and be seen as a leader.

Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You…

Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.

Explore tactful and effective negotiation strategies that result in positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative…

Explore tactful and effective negotiation strategies that result in positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative solutions and recover stalled negotiations. You will apply negotiation skills and tactics to a variety of challenging situations that mirror real workplace scenarios.

Strengthen your ability to better understand others by developing your interpersonal skills. Gain a better understanding of your communication style and how it differs from others and learn to use…

Strengthen your ability to better understand others by developing your interpersonal skills. Gain a better understanding of your communication style and how it differs from others and learn to use that understanding to communicate effectively—verbally and nonverbally. You will participate in an interactive game where you use your newfound interpersonal skills to respond to a series of scenarios.

Virtual and hybrid teams are commonplace in most organizations; however, successfully leading a team that is geographically dispersed requires nuanced leadership and management skills. This course…

Virtual and hybrid teams are commonplace in most organizations; however, successfully leading a team that is geographically dispersed requires nuanced leadership and management skills. This course explores characteristics of effective virtual teams and provides a framework keeping employees engaged. Learn targeted techniques you can use to develop a virtual team and drive performance from its members.