Leading Work

This course helps individuals find a way to confidently and safely speak out and raise DEI issues. Courageous Inclusion will teach your people a mindset that promotes diversity and inclusion, then…

This course helps individuals find a way to confidently and safely speak out and raise DEI issues. Courageous Inclusion will teach your people a mindset that promotes diversity and inclusion, then provides a proven process to help them become more knowledgeable and active proponents of inclusion in their workplace. Your people will understand how to diagnose themselves on the developmental continuum and which actions to take to progress to higher inclusion levels. This road map approach makes Courageous Inclusion uniquely powerful for increasing inclusivity in your culture and creating a workplace where everyone feels they belong.

Empower yourself with the knowledge, empathy, and skills to become diversity, equity, inclusion, and accessibility (DEIA) change agents. This unique course is designed for students eager and ready to…

Empower yourself with the knowledge, empathy, and skills to become diversity, equity, inclusion, and accessibility (DEIA) change agents. This unique course is designed for students eager and ready to elevate their DEIA advocacy efforts to the next level through engagement, collaboration, and connection with the rest of the class. By focusing on sharing individual stories and experiences in a psychologically safe learning environment, you’ll explore methods to cultivate DEIA efforts organization wide.

Explore the fundamentals of persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you…

Explore the fundamentals of persuasive speaking, discover strategies for audience analysis, and learn techniques to communicate clearly and confidently. Through engaging and dynamic activities, you will apply best practices and gain experience with delivery techniques for effective persuasion—ultimately expanding your personal impact through speeches designed to convince, incite action, or enhance belief.

Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good. This course will help you align personal…

Learn how to cultivate a public service mindset in ways that will improve job satisfaction, foster shared commitment, and contribute to the public good. This course will help you align personal motivators and values to the broader agency mission.

Learn how to employ critical thinking to solve problems, identify opportunities, and effectively manage change. Explore characteristics of critical thinkers and identify strategies for overcoming…

Learn how to employ critical thinking to solve problems, identify opportunities, and effectively manage change. Explore characteristics of critical thinkers and identify strategies for overcoming common thinking patterns. Use tools and strategies to apply to your current workplace situations.

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities,…

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Explore a decision-making framework tied to strategic thinking, learn to evaluate decision options that support organizational success, and use real-world scenarios to apply decision-making best…

Explore a decision-making framework tied to strategic thinking, learn to evaluate decision options that support organizational success, and use real-world scenarios to apply decision-making best practices as you discover ways to apply critical thinking skills holistically.

Learn how to best coach employees to help them gain new insights and make effective decisions that align their work with the organization’s mission. The Anytime Coaching model provides supervisors…

Learn how to best coach employees to help them gain new insights and make effective decisions that align their work with the organization’s mission. The Anytime Coaching model provides supervisors with approaches to finding coachable moments in everyday interactions. You will learn to coach your employees to navigate workplace problems and relationships. You will understand the importance of mindfulness—being fully present and focused—during coaching interactions.

Discover how successful leaders—no matter their roles—use communication, emotional intelligence, and accountability to achieve work and further the interests of the organization. Learn the qualities…

Discover how successful leaders—no matter their roles—use communication, emotional intelligence, and accountability to achieve work and further the interests of the organization. Learn the qualities and behaviors of effective leaders, including the ability to collaborate, exert influence, and adapt to changing circumstances. Using real-world examples, you will expand your leadership capabilities and recognize opportunities for growth at your organization.

Explore essential skills like engaging, motivating, coaching, and enhancing performance that are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you…

Explore essential skills like engaging, motivating, coaching, and enhancing performance that are integral to the success of all leaders. As the first step to seeking out opportunities for growth, you will learn about and assess your own leadership style. Through exercises and discussions, you will gain the skills and techniques to identify and address conflict areas before they escalate.

Explore how emotional intelligence (EI) helps leaders navigate dynamic environments, inspire commitment and engagement, and foster collaboration. Through this 360-degree assessment-based workshop, you…

Explore how emotional intelligence (EI) helps leaders navigate dynamic environments, inspire commitment and engagement, and foster collaboration. Through this 360-degree assessment-based workshop, you will recognize how emotions affect leadership style, then learn to manage those emotions, be aware of others’ needs, and manage relationships. You will also develop a personal action plan to enhance your skills and strengths.

Note: This course requires pre-work. You are required to complete the 360-degree assessment assignments prior to class. You will need 4–6 weeks' lead time to collect workplace feedback and complete a self-assessment.

Discover how to identify characteristics of strategic thinkers and practice effective strategies and approaches using real-world, thought-provoking situations. You will learn to align individual and…

Discover how to identify characteristics of strategic thinkers and practice effective strategies and approaches using real-world, thought-provoking situations. You will learn to align individual and team goals to your organization’s mission and use a strategic framework to identify opportunities for growth.

Discover best practices, select appropriate visuals, and practice delivery techniques to ensure your next presentation is less intimidating, more effective, and well-received. Learn to create and…

Discover best practices, select appropriate visuals, and practice delivery techniques to ensure your next presentation is less intimidating, more effective, and well-received. Learn to create and organize content, write compelling introductions, and anticipate audience needs—all to ensure that you’re communicating your ideas clearly and confidently.

Communicate clearly and effectively in workplace correspondence to demonstrate professionalism. The first step to communicating effectively is understanding the fundamentals of grammar. Learn the…

Communicate clearly and effectively in workplace correspondence to demonstrate professionalism. The first step to communicating effectively is understanding the fundamentals of grammar. Learn the essential grammar rules, tools, and real-life examples that can be applied in the workplace. Through exercises and assessments, you will practice identifying and correcting common grammar mistakes, and emerge as a more credible writer.

Learn to convey professionalism and even influence by writing clearly, effectively, and with your intended audience in mind. You will learn to craft various types of business correspondence, to use…

Learn to convey professionalism and even influence by writing clearly, effectively, and with your intended audience in mind. You will learn to craft various types of business correspondence, to use prewriting and editing techniques to improve your communication and convey messages with accuracy, correctness, and impact. Through the use of real-life scenarios, examples, and exercises that relate directly to the knowledge needed back on the job, Business Writing provides the tools and skills necessary to refine and hone business writing skills.

Learn to transform facilitation challenges into opportunities by strengthening your facilitation skills. In this course, you will practice weaving key facilitator competencies into a flexible…

Learn to transform facilitation challenges into opportunities by strengthening your facilitation skills. In this course, you will practice weaving key facilitator competencies into a flexible facilitation approach. You will develop strategies to facilitate challenging scenarios through planning, feedback, discussion, and practical application. This course will equip you with the skills, tools, and techniques to make a diverse group’s work more effective in a variety of environments and platforms.

Learn to strategically tailor messages to different audiences in ways that strengthen professional relationships and promote workplace engagement. Maximize the impact of your communication through…

Learn to strategically tailor messages to different audiences in ways that strengthen professional relationships and promote workplace engagement. Maximize the impact of your communication through intention and planning to ensure messages are aligned with organizational and personal goals.

Gain a holistic view of your on-the-job performance through the 360-degree assessment process. This assessment combines feedback from a self-assessment, your supervisor, those who report to you, and…

Gain a holistic view of your on-the-job performance through the 360-degree assessment process. This assessment combines feedback from a self-assessment, your supervisor, those who report to you, and select colleagues or team members to help you understand your strengths and identify areas for continued growth and leadership development. This workshop will address the assessment results and how to use the information to create a formal action plan to achieve individual development goals and will include a one-hour individual coaching session with the facilitator.

Amplify your personal influence within your organization, overcome obstacles, and discover influencing strategies to help build relationships with Influencing Skills. Leaders at all levels need to…

Amplify your personal influence within your organization, overcome obstacles, and discover influencing strategies to help build relationships with Influencing Skills. Leaders at all levels need to know how to effect change in others to drive results. Explore how to assess influence situations, practice new skills using a variety of influencing behaviors, and build networks. Return to your workplace ready to apply new skills to resolve current work-related influence challenges.

Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You…

Through highly interactive group activities, self-assessments, and discussions, you will learn to recognize the various natures of conflicts and how to appropriately react to those situations. You will also gain a better understanding of your personal style for responding to conflicts to achieve desired outcomes that lead to organizational success.