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Showing 1-15 of 15 Courses

Moving Beyond Generational Differences - 4366

Today’s workplaces include five generations of employees, adding a layer of complexity to how we communicate and work together. Generational differences between colleagues can provide many benefits to…

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$309
  • Virtual

Customer Service Skills and Techniques - 4374

Customer service is as much about knowing yourself as it is the customer. You need to know the processes and techniques that build strong customer relationships, and that includes evaluating your own…

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Guaranteed to Run GTR

$739
  • Classroom
  • Remote
  • Virtual

Briefing and Presentation Skills - 4318

For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure that you’re communicating…

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$1,079
  • Classroom
  • Virtual

Grammar Refresher - 4316

People are often judged by how well they write and speak in the workplace. While everyday communication between friends can be casual and colloquial, workplace correspondence should be clear and…

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Guaranteed to Run GTR

$859
  • Classroom

Business Writing - 4317

A professional memo or email should not read the same as a social media post or a message to a friend. Communicating effectively in a professional manner with the correct tone and style can be…

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Guaranteed to Run GTR

$859
  • Classroom
  • Remote
  • Virtual

Group Facilitation - 4319

Facilitators often face an array of challenges that can determine the success or failure of the session. Strong facilitation skills can transform problems into opportunities. In this course, you will…

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$1,079
  • Classroom
  • Virtual

Communicating Strategically - 4320

How do you incorporate strategic considerations into your daily communication? Communicating strategically involves intentional communication that strengthens professional relationships and builds a…

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Guaranteed to Run GTR

$859
  • Classroom
  • Remote
  • Virtual

360-Degree Assessment Workshop - 4350

A holistic view of your on-the-job performance is beneficial to personal growth. 360-degree assessments give you this view by gathering feedback from a self-assessment, your supervisor, those who…

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$1,116
  • Group Delivery Only

Influencing Skills - 4363

Influence is a powerful tool for any professional and can change your whole perspective. You will learn how to overcome obstacles, discover strategies to help build effective relationships, and…

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$859
  • Classroom
  • Virtual

Resolving Conflict - 4364

A common misconception is that conflict is negative and disruptive to an organization’s performance. But, when well-managed, conflict can result in positive change and increased productivity. Through…

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Guaranteed to Run GTR

$859
  • Classroom

Negotiation Skills - 4365

Tactful and effective negotiation leads to positive outcomes that yield mutually beneficial solutions. By understanding others’ intentions and goals, you can develop creative solutions and recover…

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$859
  • Classroom

Interpersonal Skills: Developing Effective Relationships - 4367

Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not true. Developing your interpersonal skills increases your self-awareness and…

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$1,079
  • Classroom
  • Virtual

Running Effective Meetings - 4106

Effective meetings have an agenda with clear objectives and a positive facilitator who can manage situations without jeopardizing the meeting's productivity. You will learn best practices and…

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$429
  • Classroom
  • Remote

DISC® Workshop - 4372

The DISC® assessment tool gauges personalities, and through understanding the different personality types, this tool can be used to change the way you communicate with others. You will learn how you…

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$379
  • Group Delivery Only

MBTI® Workshop - 4373

The Myers-Briggs Type Indicator® (MBTI®) has become a universal personality type assessment. It's a tool to discover personal preferences and understand others. You will begin by taking the self-…

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$409
  • Classroom
  • Virtual